What payment options do you offer?
We offer the following payment options:
- Credit card (Visa and Mastercard)
- Purchase on account (payment provider Klarna)
- Sofortüberweisung (payment provider Klarna)
Which countries do you deliver to and what are the shipping costs?
All information about shipping costs and the countries we deliver to can be found under Shipping and returns .
Where can I find my invoice?
If you need an invoice for your order, simply send us an email to email@example.com and we will be happy to send you one.
Where do I send my goods in the event of a return?
Please send your goods to Gears & Patches GmbH, Dorfstr. 2, 23866 Nahe and enclose the completed return form with the shipment so that we know how to proceed with it.
Can I exchange my order for a different size?
As long as the product has not been worn and is in the original packaging, you can write us the size you want on a piece of paper and we will send you the new size after receiving your return.
Do I get a return slip?
Unfortunately, as a small shop, we are not able to issue free return slips. We ask for your understanding. In the case of production errors or incorrectly delivered goods, we will reimburse the return costs.
I paid on account with "Klarna Pay later". Where can I find my invoice for the order?
Klarna will send you an invoice to your e-mail inbox shortly after your order. Please also check your spam folder. If you have already received a payment reminder, you can log in to Klarna with your email address and view the payment status or manage the return. If you still don't know what to do, please contact Klarna Support.
My order hasn't arrived yet, why is that?
Most problems occur when you have not verified your order address and entered an incorrect entry.
It also depends on the different products. Canvas art and some other products such as printed shirts, hoodies, mugs and some phone cases are produced "on demand" and are not in stock.
- Loss/damage during transport by post/DHL
- Theft of products from the letters/parcels
- High order volume (usually during the Christmas season)
- Incorrect recording in the shipping warehouse (also only people :))
How can I cancel my order?
We can cancel your order a maximum of two hours after receipt of the order. Please write us an e-mail to firstname.lastname@example.org or call us on +49 4535/4399932.