Shipping policy
- Shipping costs -
Germany
1,49 € up to order value of 9,90 €
2,99 € for order value between 9,91 € and 29,99 €
3,90 € over 30,00 € order value
Free shipping from 40,00 € order value
Prio shipping: Possible for an extra charge of 5,00 €. On weekdays, the shipment will take place on the same day if the order is received before 13:00.**
Austria
4,99 € up to order value of 9,98 €
6,99 € for order value between 9,99 € and 19,99 €
8,99 € over 20,00 € order value
Free shipping from 120,00 € order value
Prio shipping: Possible for an extra charge of 5,00 €. On weekdays, the shipment will take place on the same day if the order is received before 13:00.**
Switzerland
1,49 € up to order value of 9,90 € *
2,99 € for order value between 9,91 € and 29,99 € *
3,90 € over 30,00 € order value (with MeinEinkauf.ch) *
Otherwise (without MeinEinkauf.ch):
13,99 € plus customs duty if applicable
Free shipping from 40,00 € order value*.
Prio shipping: Possible for an extra charge of 5,00€. On weekdays, the shipment takes place on the same day if the order is received before 13:00.
* The purchase will be finished through MeinEinkauf.ch customs and tax. If you wish, the service provider will take over the complete handling and customs costs to Switzerland for a small fee. To do this, you must first register with MeinEinkauf.ch. You will then receive an individual e-mail address with which you can place your order. Please note that your delivery address must be the address of MeinEinkauf.ch. You can find more information here
Without using the service of MeinEinkauf.ch the shipping costs to Switzerland are 13,99 € plus customs duties if applicable.
- Shipping time -
Within Germany
After receipt of your payment, your order will be shipped as soon as possible to the address you provided. Our shipments are sent via DHL and usually take 2-4 business days to reach you. Canvas prints take 7-10 business days to ship after you place your order, and custom laser cut patches take 8-12 business days to ship via DHL.
Please note: Small and light items (patches, mouth masks, key rings etc.) are shipped by letter, so shipping to a packing station is not possible.
Shipping Austria/ Switzerland
Items like patches, stickers, wristbands, equipment supplies, vouchers, coins, keychains and mugs take 5-8 business days to arrive. Shipping canvas prints to Austria takes 7-10 business days via DHL after ordering.
Note: Shipping to Switzerland may be delayed due to customs regulations.
** Prio Shipping - Preferred Processing
For an extra charge you can use our Prio shipping. If your order is received before 13:00, it will be shipped the same day (on business days). Your order will not be shipped by express, but will be processed preferentially. Thus, you can expect a correspondingly faster delivery (1-2 business days in DE).
Note: Our priority shipping is not available for custom made items and canvas prints.
Important notes
Please check if your goods are damaged when you receive the parcel and have any damage acknowledged by the parcel carrier. This way we can arrange an uncomplicated refund or a new delivery to you.
- Return shipping -
If an item does not fit or you do not like it, please return it to us within the 14-day cancellation period. The return shipping costs are to be paid by the buyer. The return address is:
Gears & Patches GmbH
Dorfstraße 2
23866 Nahe
We can only refund the purchase price in full if the item is unworn and in its original packaging!
Please keep in mind that hygiene items are excluded from exchange!
A return form is enclosed with your order. Return vouchers will not be issued.
This way you can prevent complaints:
Test us before placing a large order
If you are planning an order for you and your team and you are unsure about sizes, cut or colors, just have a look at our size chart or order a single product first to test the size.
View your email order confirmation immediately
If you have mistyped the motif or the address, please send us an email to team@polizeimemesshop.de as soon as you receive the order confirmation. We will then check with our shipping warehouse whether the order can still be changed.
Plan a time buffer
We are fast, but we do not guarantee that your order will be with you tomorrow. Sometimes there are problems with a motif, sometimes individual products are not in stock. Please understand if things don't go as quickly as usual.
General information about the right of withdrawal can also be found in our terms and conditions.
