Answers to common questions
Shipping & returns
Most problems occur when you have not verified your order address and entered an incorrect entry.
It also depends on the different products. Canvas art and some other products such as printed shirts, hoodies, mugs and some phone cases are produced "on demand" and are not in stock.
- Loss/damage during transport by post/DHL
- Theft of products from the letters/parcels
- High order volume (usually during the Christmas season)
- Incorrect recording in the shipping warehouse (also only people :))
Our support will be happy to help you in any case!
Please send your goods to Gears & Patches GmbH, Dorfstr. 2, 23866 Nahe and enclose the completed return form with the shipment so that we know how to proceed with it.
Unfortunately, as a small shop, we are not able to issue free return slips. We ask for your understanding. In the case of production errors or incorrectly delivered goods, we will reimburse the return costs.
We offer the following payment options:
- Credit card (Visa and Mastercard)
- Purchase on account (payment provider Klarna)
- Sofortüberweisung (payment provider Klarna)
Klarna will send you an invoice to your e-mail inbox shortly after your order. Please also check your spam folder. If you have already received a payment reminder, you can log in to Klarna with your email address and view the payment status or manage the return. If you still don't know what to do, please contact Klarna Support.
Cancellation & Exchange
We can cancel your order a maximum of two hours after receipt of the order. Please write us an e-mail to email@example.com or call us on +49 4535/4399932.
As long as the product has not been worn and is in the original packaging, you can write us the size you want on a piece of paper and we will send you the new size after receiving your return.